Some of the questions we get asked frequently.

If your questions isn’t answered in the below FAQs, feel free to get in touch with us directly, on +44(0)161 694 0115 or email info@wems.co.uk

Technical

How many MX modules will a Controller support?

Each MX module has an individual power rating. Each Controller can support up-to a maximum of 20 modules per cluster.

What cable is required for RS485 communications?

We recommend Belden 9841 or equivalent standard.

Will your wireless system work in an industrial environment

Yes. We have many clients in all sectors from telecoms, transport, leisure, retail and large manufacturing.

Is there a specific order of modules within a cluster?

The only requirement is that a Controller must be used to provide power and manage the other modules. Apart from this you are free to combine any type of modules in any order up to a maximum of 20 modules.

Can you stack modules in a panel and link them together to a single Controller?

Yes. You can link modules on DIN rails using an interconnecting lead.

Will modules fit in a standard consumer unit?

Yes. They have a footprint similar to that of a single pole Miniature Circuit Breaker (MCB), with each module being 25mm wide. We have a template document explaining widths if required.

How many clusters can a Site Manager support?

Up to 126 clusters of multiple I/O and up to 128 sensors.

Are the products UL approved?

The MX Modular range is UL approved, as is the Gateway 200. All products are CE approved.

Can I combine any frequency of wireless signal?

In North America there are regulations permitting only 915MHz whereas in Europe, Central & South America
and many other countries you can combine 434MHz and 868MHz freely.

Can I combine any frequency of wireless signal?

Yes, the range can be improved by using clusters as repeaters. For example, if a sensor was too far away
to communicate with a Gateway directly , it could communicate to a closer cluster. This cluster will then relay the data on to the Gateway via wired or wireless comms.

Buying from us

How can we buy your kit?

To buy, you first need to become a partner. There’s no hoops to jump through, you just need to be a competent systems integrator. More informaion on our partnership levels can be found here. If you are interested in becoming a partner, we’d really love to chat – call us on +44(0)161 964 0115 or email info@wems.co.uk.

What is your warranty period?

The warranty on all of our products is two years from the date of delivery.

Can we return goods to you?

Yep, you sure can. We have an RMA (Return Merchandise Authorisation) procedure and policy for goods that are deemed faulty. To return a product, simply request an RMA by emailing rma@wems.co.uk and include the serial number, the product code and a description of the fault.

If possible, WEMS may call to try and affect a remote repair. Where a repair isn’t possible, we will issue an RMA code within 24 hours.

Following the submission of an RMA code, the goods will need to be returned to us using the RMA number obtained. Items are required to be returned in original condition to the address below. Products returned without a valid RMA number will be refused.

Re-stocking fees

There will be no re-stocking fee if ordered to ensure a fully operational system, as long as the item is returned in re-saleable condition. If ordered in error and not upon the recommendation of WEMS, then a 25% re-stocking fee will be applicable, again the item must be in a re-saleable condition. Where these conditions are not met, no refund or credit note will be issued.

Refunds & credit notes

Refunds to a Key or Strategic partners will be issued as a credit note on their account within 28 days of the item being received. For Standard Partners, or anyone else that has paid via credit card or on pro-forma, refunds will be paid within 28 days via the original method of payment.

Shipping returns

Returns are to be paid for by the partner at their own cost. For high value items, we suggest the item is tracked, proof of delivery obtained and if required, extended liability added to the shipment.

Returns address

WEMS Limited

Unit 2, Hadfield House

Gordon Street, Stockport

SK4 1RR

Download our product brochure to view our full product range, including wireless I/O, sensors and accessories.

Product Brochure - WEMS Wireless I/O and Sensors
Designed and manufactured in the UK

Proudly designed & manufactured in the United Kingdom | BACnet® is a Registered Trademark of ASHRAE | WEMS Limited© | Registered in England. Company No. 09727151 | WEE Reg: WEE/AA1747YV

Designed and manufactured in the UK

Proudly designed & manufactured in the United Kingdom | BACnet® is a Registered Trademark of ASHRAE | WEMS Limited© | Registered in England. Company No. 09727151 | WEE Reg: WEE/AA1747YV